Mundy.net.au

After uninstalling the old version of McAfee and installing the new one, some PCs were displaying this message when Outlook was opened:

The Add-in "Exchange Scan" (C:\Program Files\McAfee\Managed VirusScan\VScan\OtlkUI.20091023152755.dll) cannot be loaded and has been disabled by Outlook. Please contact the Add-in manufacturer for an update. If no update is available, please uninstall the Add-in.

The first thing to try when fixing Outlook plugin errors, particularly after uninstalling/reinstalling antivirus programs, is to delete the extend.dat file from C:\Documents and Settings\username\Local Settings\Application Data\Microsoft\Outlook.

If deleting extend.dat does not work, try the following:

1. Click Tools, Trust Center
2. At the bottom there is a selection list called "Manage", from there select "Exchange Client Extensions" and click Go
3. Uncheck "Exchange Scan"

TrackBack URI for this entry

Comments (1)

Subscribe to this comment's feed

Miss
written by Truddy, January 25, 2010

Thank you, this soroted the issue

• 
• +0
• 
• 

Name

Email

Website

Title

Comment

smaller | bigger

Subscribe via email (Registered users only)

I have read and agree to the Terms of Usage.

Write the displayed characters

Add Comment